How It Works
How The Program Works
What kind of boxes & pricing?
We have three varieties of boxes – mostly fruit, mostly vegetable and a mix of fruits and veggies – in three sizes. Small is $20. Medium is $37. Large is $50.
Where does the produce come from?
We try to source as much local and Georgia grown organic produce as possible, so that customers eat in-season for better health. We also get items from across the U.S. and occasionally, from outside the U.S., to offer our customers as much variety as possible. Produce is USDA certified organic. We also occasionally stock certified pesticide-free hydroponically grown vegetables that are not otherwise available organically, such as Bibb lettuce, arugula and watercress.
Is Big Organic Garden a year-round program?
Yes. Unlike CSAs, we operate year-round because we source from farms across Georgia, the Southeast and the U.S. for a greater variety of fresh, in-season produce.
Is there a commitment?
No. There is no commitment. You can order whenever you’d like affordable organic produce.
How do I join?
Fill out the Enrollment Form. Make sure to read the Terms & Conditions. You will receive a welcome email confirming your membership and giving you information about how our program works. If you have any further questions, please contact us at firstname.lastname@example.org.
How do I know what will be in my box?
BOG orders its produce in bulk; that’s how we are able to offer such great prices. Every Sunday/Monday, a general “shopping” list of probable items for the upcoming week is posted to the website. If you like what you see, you may place an order by Tuesday at 10am (we have a grace period so don’t panic if you miss this deadline). The final box assortment list is typically uploaded to the website on Tuesday (Buford) and Wednesday (Dacula and Snellville) evenings. This list will tell you the exact variety and quantity you’ll get in your box. Unforeseen circumstances may mean that we have to substitute items occasionally due to quality or availability, but you will always receive an excellent value for your money.
How do I place my order?
When you are ready to order, click on the Place Order Now tab. Choose the size and variety that best suits your needs.
Additional non-produce items such as grass-fed beef, pastured chicken, yogurt, eggs, etc., are also available.
You must proceed all the way to the check-out screen and pay for your order. Unpaid orders are incomplete and cannot be filled.
How do I cancel or change my order?
Orders can be modified or canceled anytime up until the order deadline of Tuesday at 10am. If you need to modify an order, please email us at email@example.com and we will adjust your order. You may incur additional charges if you are ordering a larger box or, alternately, you may receive a partial refund if you downsize.
How do I pay?
Big Organic Garden is streamlining its checkout process to make it even easier for members to order and pay! Once you place your order online and are ready to check out, you will be directed to a PayPal payment page. If you don’t have a PayPal account, you can bypass this page to enter in your credit card. All orders must be paid in full at the time of ordering.
Can I change or cancel my order?
Yes. The deadline for all changes and cancellations is Tuesday at 10am.
What are the days/locations for pick-up?
We have three convenient locations: Buford/Sugar Hill (near Mall of GA), Snellville (near 78 & 124) and Dacula (convenient to areas like Lawrenceville, Loganville, Grayson and Snellville).
Pick-up for BUFORD is 4 – 6pm each THURSDAY at 4450 Nelson Brogdon Blvd NE, Sugar Hill, GA. Please pay attention to our emails on Thursdays for any changes to this schedule, as occasionally our distributor’s delivery truck is delayed.
Pick-up for DACULA is between 12 – 1 and 4 – 6pm each FRIDAY at 2886 Edwards Estate Circle, Dacula, GA. Please pay attention to our emails on Fridays for any changes to this schedule.
Pick-up for SNELLVILLE is 4 – 6pm each FRIDAY at Dr. Chris Natural Remedies, 1982 Main Street E, #D, Snellville, GA 30078. Please pay attention to our emails on Fridays for any changes to this schedule.
What’s the best way to store my fruits and vegetables?
We recommend storing your produce using products like Debbie’s Green Bags or Tupperware FridgeSmart containers. We have also put together an itemized list of how to best store your fruits and veggies.
What if I don’t like something that is listed in my box?
Substitutions can be made at the time you pick up your box; requests are filled on a first come/first served basis. We ask that members limit their swaps to one or two items so that we have plenty for everyone. Delivery members cannot request substitutions at this time, but we put several “extras” on sale each week for you to add to your box.
What if I can’t make it on pick-up day?
Once you order a box and pay for it, you are expected to pick it up. However, we understand that unforeseen circumstances can occur; if you have an issue, please contact us immediately at 404-375-3754 or email firstname.lastname@example.org and we’ll try to accommodate you as best we can.
Do you deliver?
Delivery is available to select areas near our pick-up locations, for a small additional charge of just $4.50. If you select delivery with your order but you are not in our service area, we will notify you immediately and issue you a refund. We will also notify you if your address is in a different delivery area/day than the one you chose.
We ask that delivery customers leave a cooler with several ice packs in a covered area if you’re not home at the time of your delivery. If the cooler is not in plain sight of the front door, please leave a note telling the driver where it is. If no cooler is left, the driver will make one attempt to contact you. If contact cannot be established, the driver will bring your produce back to his/her house and you will be required to pick it up that evening. You will still be charged for delivery.